Carolina Hurricanes-Personalized NHL New Max Soul Shoes-SP10032306ID02

By placing an order through our website, you agree to the terms below. These policies ensure you are fully aware of our return and refund procedures. These policies apply to all orders within the United States, Australia, and New Zealand.

30-Day Return Policy

We offer a generous 30-day return policy. You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be:

• In the same condition as received
• Unworn or unused
• With original tags attached
• In its original packaging
• Accompanied by receipt or proof of purchase

Return Labels

Our packages do not include return labels. If you need to make a return, please contact us at [email protected], and we’ll assist you with your return or exchange.

Return Process

To initiate a return, please contact us at [email protected] with the following information:

• Order number and full name
• Proof of purchase (order information screenshot)
• Reason for return (acceptable reasons include: damaged goods, wrong product issues)
• Photos or video of the defective or damaged product (where applicable)

Once we receive and confirm your return (typically within 72 hours of receipt), we’ll send you an email confirmation that your return process is complete. If a refund is approved, it will be issued within 9 days. Please note that your bank or credit card company may require an additional 3-5 business days for the credit to appear in your account.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• The item is defective or damaged
• You received the wrong product
• There are any other issues with your order

This allows us to evaluate the issue and resolve it promptly.

Exchanges

No, we don’t accept exchanges.

Return Shipping Costs

Our return shipping policy is as follows:

• Customers do not pay return shipping costs for defective products
• Customers are responsible for return shipping costs for non-defective products
• Shipping costs are not refundable if the customer ordered the wrong product
• Customers return products by mail
• We do not charge restocking fees on returns

For all exchanges and returns, you must submit a video or image of the product as received, clearly showing that the product was ordered from us and clearly indicating any product issues.

Refund Processing

We will notify you once we’ve received and inspected your return and inform you whether the refund was approved. If approved, the refund will be issued within 9 days to your original payment method.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Order Cancellations

If you wish to cancel your order, you must do so within 12 hours of placing the order. In this case, we will provide you with a full refund. Cancellations requested after this timeframe may be treated as a “Change of Mind” return.

Delivery Information

Before placing an order, please ensure your delivery address is correct and complete, including street name and house number. If delivery is unsuccessful due to an incorrect address, the customer will bear any resulting losses.

These policies are applicable for customers in the United States, Australia, and New Zealand.

Thank you for your understanding and cooperation.

This Shipping & Delivery Policy is part of our Terms of Service and should be read alongside our main Terms. Please carefully review this policy when purchasing our products, as it applies to all orders placed with us.

Shipping options and delivery times

We offer various shipping options to meet your needs. In some cases, a third-party supplier may manage our inventory and be responsible for shipping your products.

T-Shirt, Hoodie, Sweaters shipping and delivery time

Order tracking

You will receive a confirmation email with a tracking link so you can follow your order’s journey. Please allow 3–5 days for the carrier to scan your package into their system.

If your order with Standard shipping is still in transit more than 21 business days after the shipping date, please contact our support team for assistance.

Order processing information

Order queue

After your payment has been processed, your order will enter a waiting queue for 12 hours before being sent to our fulfillment center. During these 12 hours, you can change order details (size, color, quantity) or cancel the order.

Multiple shipping addresses

Our fulfillment partners only ship to a single destination per order. If you wish to ship to multiple locations, please place separate orders with different addresses.

Since all items are manufactured, printed, and shipped from the United States, the price shown on the website is the final price, and you will not be subject to additional taxes. For specific queries regarding customs, please contact our support team.

Important shipping notes

Your shipping process can be expedited by:

• Providing complete and valid payment information (order by direct debit or credit card)
• Supplying exact shipping addresses

Please note:

• We are not responsible if your order is delivered to an incorrect address or returned to the sender due to address errors.
• If you contact the final mile carrier after the order has left our warehouse and request forwarding or redirection of your parcel, we are not responsible if that parcel becomes lost, stolen, or damaged.

Customer service is our #1 priority, and we will do whatever we can to ensure your satisfaction. If you have any questions, please don’t hesitate to contact us at [email protected].

Questions about returns?

If you have questions about returns, please review our Return Policy.