Shipping Policy

SHIPPING & HANDLING POLICY

We understand the importance of receiving your orders promptly and securely. Our commitment to you includes transparent processing times, reliable carriers, and professional support every step of the way.

1. Processing & Fulfillment

  • Order Verification & Handling: All orders are meticulously reviewed and prepared Monday through Saturday.

  • Guaranteed Processing Time: 1–2 business days from order confirmation.

  • No Operations on Sundays or Major Holidays: Any orders placed during these times will begin processing the next business day.

2. Shipping Methods & Delivery Estimates

Destination Handling Time Transit Time Total Estimated Time Shipping Cost
United States (Contiguous) 1–2 business days 5–7 business days 6–9 business days Flat rate: $5.95
Australia & New Zealand 3–5 business days 12–20 business days 15–25 business days Flat rate: $14.99
Canada 2–3 business days 7–10 business days 9–13 business days Flat rate: $12.00
Europe 3–4 business days 10–15 business days 13–19 business days Flat rate: $16.50
International (Other Regions) 3–5 business days 14–28 business days 17–33 business days Calculated at checkout

All delivery estimates reflect best-case scenarios. Occasional delays—due to customs clearance, weather, or carrier volume—may extend transit times.

3. Shipping Carriers & Tracking

  • Primary Carrier: We ship exclusively via trusted carriers (e.g., USPS, DHL, FedEx), ensuring industry-standard security and handling.

  • Real-Time Tracking: Once your package departs our facility, you will receive an email with a unique tracking number. Tracking updates are reliably posted when your shipment reaches the carrier’s network.

4. Address Accuracy & Changes

To guarantee successful delivery, please:

  1. Confirm Your Shipping Address at checkout—once an order is placed, edits may not be possible.

  2. Review All Details (street address, apartment/unit number, postal code) to avoid misdeliveries.

  3. Contact Us Immediately if you need to redirect or correct your shipment; while we will assist, we cannot assume liability for lost or misdirected packages resulting from address changes after dispatch.

5. Customs, Duties & Taxes

  • Customs Fees & Import Taxes: Your country’s customs authority may apply duties or taxes upon arrival. These charges are the responsibility of the recipient.

  • Transparent Billing: We proudly guarantee that no additional handling fees are added by us for customs processing.

6. Lost, Damaged or Delayed Shipments

  • Full Replacement or Refund: If your package is confirmed lost in transit or arrives irreparably damaged, our “Delivery Assurance” ensures you receive either a complete refund or a replacement, at no extra cost.

  • Proactive Support: Our dedicated Customer Care team is on standby to investigate any delivery issues and keep you informed until the matter is resolved.

7. Have Questions?

Our commitment to a professional, trustworthy experience means we’re here for you before, during, and after your purchase.

  • Email: [email protected]

  • Mailing Address: 34 Jackson St, Deadwood, South Dakota 57732, United States

Thank you for placing your trust in us. We’re dedicated to delivering excellence—on time, every time.