Return & Refund Policy
30-Day Free Return Guarantee
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return Eligibility
- Items must be unworn, unwashed, and unused in their original packaging.
- A receipt or proof of purchase is required for all returns.
- For defective items, you may need to provide photo evidence before returning.
Refund Process
- Refunds will be issued to your original payment method within 9 business days after receiving and inspecting the returned item.
- Delivery charges and discounts are non-refundable.
- If your return does not meet our policy conditions (e.g., used or unsalable items), we will notify you of the rejection.
Returns & Exchanges
Do you accept returns from the United States, United Kingdom?
Yes, we accept returns.
How can customers return products?
We provide prepaid return labels for eligible returns.
How will customers receive the return label?
- For defective products – Download/print the label.
- For customer remorse returns – A return label will be included in the box.
How many days do customers have to return a product?
30 days.
Condition for Returns
New, unused condition only.
Restocking Fee
No restocking fee.
Return Shipping Costs
- For defective products – No cost.
- For customer remorse – No cost.
Refund & Exchange Policy
All items are made to order and are non-returnable unless defective.
- If an item is defective, we will replace it with the same item in the same size—no exceptions.
- Please inspect items before washing. We do not accept returns for laundered items.
Damaged or Faulty Items
If you receive a faulty item (such as unraveled seams, holes before washing, or incorrect items), we will:
- Provide a replacement product or
- Issue a refund, including delivery charges
- Cover return shipping costs with a prepaid return label
If you have entered an incorrect address or need to change a product variant after the order has shipped, we cannot modify your order or provide a refund.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as some transactions may take additional time.
If you have done all of this and still have not received your refund, please contact us at [email protected].
Clearance & Final Sale Items
Sale items are non-refundable unless defective.
Gifts
If the item was marked as a gift:
- A gift credit will be issued upon return.
- If the gift giver had the item shipped to themselves first, the refund will be sent to them.
Shipping Policy for Returns
- We ship using the address provided in PayPal—please ensure it is correct.
- Shipping costs are non-refundable. If a refund is issued, return shipping fees will be deducted (unless the item is defective).
- Shipping times for replacements may vary depending on your location.
- We do not guarantee receipt of returned items—please use trackable shipping if returning an item at your own expense.
- All returns must be made within 30 days of purchase. After 30 days, no refunds or exchanges are available.
- Late deliveries cannot be used as a reason for a refund request.
Coupons
- Coupons are valid only for new orders.
- Coupons cannot be applied to existing orders.
Contact Us
Address: 603 N 10th St, Duncan, OK 73533, USA
Email: [email protected]
Phone: +64 21 172 9334
Support time: Mon–Sat: 9:00 AM-5:00 PM
